AnsweredAssumed Answered

Trimble R1 Press and Hold to Pair Bluetooth Turns off R1

Question asked by Joel Cusick on Nov 26, 2020
Latest reply on Dec 3, 2020 by Gale Shea

Like • Show 0 Likes0
Comment • 4

I have searched around for this issue. This may be a faulty R1, or I'm doing something incredibly stupid (not first time).

I have an R1, upgraded to latest FW. R1 is charged, and healthy.

I turn on R1. R1 goes into Blue and Yellow flash, indicating, (GPS acquistion, but No BT).

Per instructions, I need to PRESS and HOLD POWER BUTTON 5 seconds, which should engage the BT pairing MODE.

But this R1 after 1, 2 or 3, 4, 5 seconds press and hold turns to two red lights, then one red light (POWER), and turns off.

I cannot get this R1 to go into Double Blue flash mode which indicates PAIRING MODE.

Any suggestions? In normal situations, like with a Geo, I would do a HARD reset, but not possible with an R1.

Thanks.##R1 Bluetooth Troubleshooting

No one else has this question

Outcomes

Tom Harrison Nov 27, 2020 2:19 AM

Hi Joel

If you power the R1 on and let it boot then hold the power button for ~20 seconds this will factory reset the unit.

You won't lose any options applied (RTX for example) so you can try this.

You can also try reloading the latest v5.44 GNSS firmware (Release Notes here)

Beyond this you should contact your reseller, they can confirm your troubleshooting steps and action a repair or replacement of the unit IF necessary

r1 gnss receiver r1 gnss receiver r1

Actions

Joel Cusick @ Tom Harrison on Nov 27, 2020 10:14 AM

Thanks Tom,

The R1 is at 5.44. Purchased R1 on September 2018. I use to pair this just fine, (1.5 years ago). It was a some version (can't interrogate what FW it was at when it did work), but now, not working.

I tried the reboot for factory reset - i did not know this was possible - I could not find any documentation on Hard Reset - good to know.

Hard reset did not fix.

I made a video, but the video upload icon is not allowing upload. I've contacted my dealer and will work with them.

Thought others may have this problem.

thanks.

Actions

Cliff Hoeffner @ Joel Cusick on Nov 27, 2020 6:00 PM

Hi Joel,

With the latest firmware the R1 is in a Bluetooth pairing mode by default and you no longer have to manually turn it on. This was added at FW 5.08, but the user documentation has not been updated to reflect the change.

Firmware 5.08
- – Add SV123 to EGNOS SV list
- – Receiver is now discoverable over Bluetooth whenever it is switched on AND it is not connected to another device

Here is the link to the FW Release Notes for 5.44. On page 2 you will see what was changed at each FW upgrade: https://trl.trimble.com/docushare/dsweb/Get/Document-937312/R1%20Firmware%205.44%20Release%20Notes.pdf

Actions

Gale Shea @ Cliff Hoeffner on Dec 3, 2020 7:12 AM

True Cliff - it is the "Quick Start" insert in the R1 box that is out-of-date. Pairing mode is ON by default.

The powers-that-be for the R1 product should either update the insert - or at least stop putting the old one in the box.

(I've had a few clients confused by this since FW v 5.08 as well.)

They still have the InSphere TerraFlex 3-month trial card in there, too. Both should be made current or eliminated.

Actions

4 Replies

Tom Harrison Nov 27, 2020 2:19 AM
Mark Correct
Correct Answer
Hi Joel

If you power the R1 on and let it boot then hold the power button for ~20 seconds this will factory reset the unit.
You won't lose any options applied (RTX for example) so you can try this.
You can also try reloading the latest v5.44 GNSS firmware (Release Notes here)

Beyond this you should contact your reseller, they can confirm your troubleshooting steps and action a repair or replacement of the unit IF necessary

r1 gnss receiver r1 gnss receiver r1
Like • Show 0 Likes0
Actions
- Joel Cusick @ Tom Harrison on Nov 27, 2020 10:14 AM
  Mark Correct
  Correct Answer
  Thanks Tom,
  The R1 is at 5.44. Purchased R1 on September 2018. I use to pair this just fine, (1.5 years ago). It was a some version (can't interrogate what FW it was at when it did work), but now, not working.
  
  I tried the reboot for factory reset - i did not know this was possible - I could not find any documentation on Hard Reset - good to know.
  
  Hard reset did not fix.
  
  I made a video, but the video upload icon is not allowing upload. I've contacted my dealer and will work with them.
  
  Thought others may have this problem.
  
  thanks.
  Like • Show 0 Likes0
  Actions
  - Cliff Hoeffner @ Joel Cusick on Nov 27, 2020 6:00 PM
    Mark Correct
    Correct Answer
    Hi Joel,
    
    With the latest firmware the R1 is in a Bluetooth pairing mode by default and you no longer have to manually turn it on. This was added at FW 5.08, but the user documentation has not been updated to reflect the change.
    
    Firmware 5.08
    – Add SV123 to EGNOS SV list
    – Receiver is now discoverable over Bluetooth whenever it is switched on AND it is not connected to another device
    
    Here is the link to the FW Release Notes for 5.44. On page 2 you will see what was changed at each FW upgrade: https://trl.trimble.com/docushare/dsweb/Get/Document-937312/R1%20Firmware%205.44%20Release%20Notes.pdf
    Like • Show 0 Likes0
    Actions
    - Gale Shea @ Cliff Hoeffner on Dec 3, 2020 7:12 AM
      Mark Correct
      Correct Answer
      True Cliff - it is the "Quick Start" insert in the R1 box that is out-of-date. Pairing mode is ON by default.
      The powers-that-be for the R1 product should either update the insert - or at least stop putting the old one in the box.
      (I've had a few clients confused by this since FW v 5.08 as well.)
      They still have the InSphere TerraFlex 3-month trial card in there, too. Both should be made current or eliminated.
      Like • Show 0 Likes0
      Actions